Client Overview

REMI School of Real Estate is a distinguished educational institution specializing in real estate, providing top-tier training and certification programs across various real estate disciplines. Their comprehensive curriculum covers essential topics such as property law, appraisal, property management, real estate finance, and sales and marketing, empowering students with the knowledge and skills needed for a successful career in the industry.

The Challenge

As REMI School expanded its offerings and student base, the limitations of their existing system became apparent. The client, RemiTeam, relied on an Accord LMS (Learning Management System) paired with a RevIndex Shopping Cart (e-Commerce) to deliver their courses and manage certifications. However, the system struggled to keep up with their growing demands, leading to several critical challenges:

• Lack of Real-Time Data: The system failed to provide real-time updates on course completions, making it difficult to manage certification processes and track student progress accurately.

• Certification Tracking: RemiTeam had a contractual obligation with local government authorities to issue certifications within strict timelines. With over 15,000 active users daily, managing and processing these certifications became a monumental task.

• Customer Support Bottlenecks: The support team needed a more efficient way to handle inquiries, especially when it came to retrieving comprehensive details about learners, such as their completed courses, certifications, and interactions with the system.

• State-Specific Customization: The client required a versatile system that could easily adapt to different states' requirements, manage course listings, and filter content based on geographical needs.

• E-commerce Tracking: RemiTeam needed to track sales and revenue data accurately, requiring a custom DNN extension for Google E-commerce tag management.

• Custom Messaging and Notifications: A solution was needed to send targeted messages to learners, such as maintenance notifications or event updates, on a one-time basis.

Our Solution

Understanding the complexity of REMI’s requirements, we embarked on a comprehensive project to transform their operations through automation and innovation. Our approach included:

• Custom Extension Development: We created a powerful DNN extension that consolidated all business processes into a single interface. This extension allowed the system to generate reports on users who had completed various stages of their real estate courses. A custom logic was integrated to track specific phases of courses, enabling the admin to monitor progress and ensure timely certification.

• Real-Time Data Synchronization: To address the issue of real-time data, we developed a synchronization process that captured user input upon course completion. This data was then processed and displayed on the CCL Dashboard, enabling admins to interact with user lists, send automated emails, and manage learner progress with special notes.

• Enhanced Customer Support Dashboard: We introduced a student lookup section that provided the support team with immediate access to all relevant learner data, including completed courses, licenses, and NAR (National Association of Realtors) status. This feature significantly improved the efficiency of support operations, allowing the team to resolve inquiries quickly and accurately.

• State-Specific Customization and Configuration: Our solution included a versatile extension that could be easily configured for different states, allowing RemiTeam to manage courses and content tailored to specific geographical requirements. This flexibility enabled them to deliver a personalized learning experience to students across various regions.

• E-commerce and Marketing Automation: We developed a custom DNN extension for Google E-commerce tag management, ensuring accurate tracking of sales and revenue data. Additionally, we implemented features for sending targeted messages to learners, improving communication and engagement.

• Beta Testing and Website Revamp: Before rolling out the new system, we conducted thorough testing in a beta environment to ensure flawless functionality. We also revamped the entire website, introducing a modern theme and reorganizing pages for better user experience.

Results

The transformation of REMI’s systems was nothing short of revolutionary. The new solution automated complex processes, significantly reducing the manual effort required for certification tracking, customer support, and state-specific content management. The support team now handles thousands of user certifications daily with unmatched accuracy, and the overall operational efficiency of RemiTeam has soared.

RemiTeam’s streamlined workflow, powered by our custom DNN extensions, allowed them to meet their contractual obligations effortlessly while enhancing the quality of their services. The automated processes not only reduced errors but also improved the speed of certification delivery, delighting both the client and their learners.

Continued Partnership

Since 2017, RemiTeam has maintained a continuous partnership with us, trusting our expertise to handle all their maintenance and development needs. Our solutions have empowered them to stay ahead in the competitive real estate education market, and we continue to support their growth with innovative, reliable, and scalable DNN development services.

Conclusion

Through a blend of automation, customization, and meticulous attention to detail, we transformed REMI School of Real Estate’s operations, enabling them to provide a seamless, efficient, and high-quality educational experience. The result is a delighted client whose business now runs smoothly, with complex tasks handled effortlessly by our cutting-edge solutions.

Feedback from the client: "Very attentive to customer needs and able adapt to unknowns that arise over the project. Has the expertise to understand complex existing system in order to build custom modules based on customer requirements. Very knowledgeable about the project. Used past experiences to ensure the project goals were met."

RemiTeam.com's CCL Extension serves as an efficient solution, empowering clients to oversee the entire process of tracking, generating certificates, and communicating with learners.